Refund policy

Welcome to your brand’s Return & Refund Policy. We aim to provide a smooth and transparent shopping experience for all our customers.
Returns & Exchanges
We offer a 7-day easy return/exchange policy from the date of delivery.
Products must be unused, unworn, and returned in their original packaging.
Returns are only applicable for damaged, defective, incorrect, or eligible exchange requests.
Non-Returnable Items
The following items are not eligible for returns:
Used or damaged products after delivery
Products without original packaging
Customized or personalized jewellery
Items purchased during clearance or special sale events
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Order ID
Photos/videos of the product
Packaging images
Our support team will assist you with a replacement or refund.
Refund Process
Once your return is approved and inspected, refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
COD orders may receive refunds via bank transfer or store credit.
Exchange Policy
Exchanges are subject to product availability.
Customers may need to pay the difference amount if exchanging for a higher-value product.
Contact Support
For any return or refund assistance, contact us via email or customer support.